Terms & Conditions

These Terms and Conditions form a legal agreement between play tk99 (site: playtk99.biz) and all of its users. play tk99 is an online Sports Betting and gaming platform operating under license in applicable jurisdictions.

These Terms and Conditions are available in both English and Bengali. In the event of any dispute, the English version shall prevail. play tk99 reserves the right to update these Terms and Conditions at any time. Continued use of the platform following any changes constitutes acceptance of the updated terms.

• By using this site, you confirm that you are at least 18 years of age.
• Online gaming must be legally permitted in the country or region from which you are accessing this site.
• Play tk99 is not liable for providing services to users accessing the platform from restricted regions.
• Each person may only register one account.

To create an account at play tk99, you must provide accurate and complete personal information. Accounts registered with false details may be suspended at any time, and any funds held in such accounts may be forfeited.

Information required for registration

• Full name (as per National ID)
• Date of birth (for age verification)
• Active mobile number and email address
• Residential address
• Preferred currency & payment method

Account Security

You are solely responsible for keeping your account password and login credentials confidential. play tk99 will never ask for your password via email or phone. If anyone requests your password, report it to our support team immediately.

• Sharing account access with third parties is strictly prohibited.
• Operating multiple accounts from the same device or IP address is not permitted.
• If suspicious activity is detected on an account, play tk99 may temporarily suspend it for investigation.
• You are strongly encouraged to enable two-factor authentication (2FA).

Play tk99 strictly prohibits providing services to anyone under the age of 18. During registration, or at any time thereafter, play tk99 may request documents to verify your age and identity. This is part of the KYC (Know Your Customer) process.

Accepted Identity Documents

• National ID Card (NID)
• Passport
• Driving License
• Birth Registration Certificate (as proof of age 18+)

Document verification is usually completed within 24–72 hours. Submitting incomplete or false documents may result in permanent account closure.

The following rules apply to all bets placed on play tk99. play tk99 has final authority on all decisions regarding bet acceptance or cancellation.

General Rules for Placing Bets

• Your account must have sufficient balance at the time of placing a bet.
• Once a bet is confirmed, it generally cannot be changed or cancelled.
• Different rules may apply to Live Betting markets after a match has started.
• Play tk99 reserves the right to void any bets accepted at incorrect odds due to a technical error.
• Maximum bet limits are set individually for each event and market.

Accumulator & Combo Bets

Play tk99 lets you place bets on multiple events at once. In an accumulator, losing any single leg means the entire bet is lost. Check our dedicated promotions page for accumulator bonus multiplier offers.

Grounds for Bet Cancellation

• Match or event cancellation or postponement
• Odds set based on incorrect information
• Evidence of match fixing or irregularities found
• Incorrect odds displayed due to a technical error

Play tk99 supports all major mobile banking services in Bangladesh. All financial transactions are secured with SSL encryption.

Deposit Policy

• The minimum deposit amount may vary depending on the payment method used.
• Deposits are usually credited to your account within minutes.
• Only payment methods registered in your own name may be used.
• Deposits made through third parties are strictly prohibited.

Withdrawal Policy

• Withdrawals are only available on accounts that have completed KYC verification.
• Withdrawal requests are typically processed within 1–24 hours.
• A maximum daily withdrawal limit applies — see the Payment page for details.
• Withdrawals on accounts flagged for suspicious activity will be subject to investigation before processing.
• Specific wagering requirements must be met before winnings derived from a bonus can be withdrawn.

Play tk99 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions that must be fulfilled. Please read the relevant terms carefully before claiming any bonus.

Welcome Bonus

• New members will receive a welcome bonus on their first deposit.
• Specific wagering requirements must be met before any bonus amount can be withdrawn.
• A specific time limit is set for completing wagering requirements.
• Each game or market contributes to bonus wagering at a different rate.

General Bonus Terms

• Each bonus may only be claimed once per person.
• Bonuses cannot be transferred or shared with anyone else.
• Any attempt to circumvent bonus terms will result in the forfeiture of the bonus and any associated winnings.
• Play tk99 reserves the right to modify or cancel any bonus offer at any time.

Play tk99 reserves the right to temporarily or permanently close any account, without prior notice, under the following circumstances.

• Registering with false or incomplete information.
• If the same individual is found operating multiple accounts.
• Attempting to abuse bonuses or exploit system vulnerabilities.
• Suspicion of money laundering or other illegal financial activity.
• Engaging in abusive behaviour toward other users or staff.
• Participating in match fixing or any form of fraudulent activity.
• Accessing the platform from a restricted region.

If your account is closed, contact support@playtk99.biz to request a refund of your regular balance (excluding bonuses). play tk99 will review the matter and notify you of its decision.

Play tk99 takes responsible gaming seriously. Our goal is to keep gaming fun — not let it become a problem.

Available Responsible Gaming Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a maximum loss limit over a defined time period.
• Session Limit: Set a limit on how long you play in a single session.
• Cooling-Off Period: Take a break from gaming for a few days or weeks.
• Self-Exclusion: Temporarily deactivate your account for a set period of time.

Play tk99 treats the security of your personal information as a top priority. We never sell your data to third parties. To learn more about how we collect, store, and use your information, please read our Privacy Policy read here.

• All data is protected with SSL/TLS encryption.
• Payment information is stored in compliance with PCI DSS standards.
• No information is shared beyond what is required by legal obligation.
• You have the right to request deletion of your personal data.

If you have any questions or complaints regarding these Terms and Conditions, please contact our support team. play tk99 is committed to resolving all complaints fairly and promptly.

• Email: support@playtk99.biz
• Live Chat: Available 24/7 directly on the platform
• Help Center: help-center

The first step in resolving a dispute is to contact the support team. If the support team does not respond within 72 hours, the escalation process may be initiated. In all disputes, the decision of play tk99's senior management is final.